FAQ
When I built my laundromat business, here’s what people usually ask me:
Why laundromat instead of any other businesses? In my case, I really do find doing laundry at home so stressful and exhausting. I am a busy person. I juggle work, family and personal things so I don’t have much time doing my laundry at home. In some cases as well, I witness my family and the people around me struggle with the same thing so I realized why not start a laundromat business? Since I am a workaholic person and it’s been a long time already since I plan on starting a business, so why not choose this path where I can help myself in any aspect and at the same time help the people around me.
What services do I offer in my laundry service Queens NY? I offer self-service walk in laundry, laundry pick-up and delivery, drop-off dry cleaning and cleaning services. In Queens NY, I often see students, working people and even busy parents struggling with their laundry at home especially when they’re living in small spaces or apartments who don’t have much space to do their laundry at home, that is why I offer a walk-in self service laundry to cater to them. I observe that most people find it convenient and time saving if other people do their laundry that is why I also offer a pick up and delivery to cater those customers as well. It is super easy because you just have to book a schedule and we will have our professionals pick up and take care of your laundry. So instead of spending your precious time doing the laundry, you can spend it on your hobbies, family or even focus more on work. Same goes with drop off dry cleaning wherein you can just depend on our professionals to take over and clean your clothes. I know there are clothes, fabrics and other stuff at home that are so heavy that even our personal machines cannot handle. That is why I offer this laundry service in Queens NY because aside from myself, I often see a lot of busy professionals or travelers like me who find doing our laundry a never ending cycle of taking care of ourselves and with that I want to be a little help for my community even in this small way. The thing I most struggle with is how can I properly clean my household things like rags, curtains, carpets, heavy blankets and towels. I know for sure that these are the struggles of the people in my community as well. So I also provide cleaning services in Queens NY to end the burden of most people here.
Do I need to book an appointment for your services? For customer convenience, I have a website where you can directly schedule an appointment with us. I know most everyone these days and use social media on a daily basis so I also have social media which are all active online to cater customers’ needs. They can message us and book an appointment. I also put a complete information of our location, our contact number so they can reach out or drop by.
What makes your laundry service different from others in Queens NY? I believe what makes my laundry services different from others here in Queens NY is how I see the people around here and the work we serve. Of course, I live in this neighborhood I see what the people are going through every single day and I understand how fast paced the routines we are dealing. For me, the most important thing is I value trust that is why for every customer, I always make sure that their laundry is in good hands and that we make sure as well it’s properly handled and cleaned on time. I want the customers to know that the laundry services in Queens NY that I own are the ones they can depend on.
How much does your laundry service in Queens NY cost? For our subscription, with all the services, you can save as 52% vs pay as you go. The price starts at $59 per bag. For pay as you go, if you only need wash and dry service every once in a while, always the same price per pound which is $2.99/lb.
How do you care for delicate and expensive fabric or garments? This is the most important thing we value in our laundry services in Queens Ny. We take extra care when it comes to delicate and expensive garments because I understand that these items are irreplaceable and mean so much to the customers. Before cleaning begins, we inspect each item according to its fabric type, stains, care labels and existing wear. We use gentle cycle and of course professional grade cleaning solutions to protect fibers, prevent shrinking and staining and even avoid fading of colors. We amke sure to maintain its original texture, shape and color.
How do you handle customer concern or feedback in laundry services in Queens NY? We never treat customers feedback and concerns as complaints, instead we treat them as opportunities to improve our services. When a customer’s concern is raised, of course we always do listen carefully and we put ourselves in their situation. Whether the concern is raised in person, or on the phone or even in our social media sites, we make sure that they feel heard and understood. When we finally understand and if it involves a specific order, then we investigate what really happened and explain to them respectfully. If the concern is caused by our mistake, then we take full responsibility by offering a solution that will restore their trust.
Do you offer a free trial for your customers? We do not offer free trial but we do offer discounts for our first time customers. The discounts can be found in the app.
How can I make an order or book an appointment? You can book our services by calling us on our contact number and also in our online app. You just have to download the supreme fast delivery app for IOS and android services.